Terms of Use

1. Purpose and Scope

The Site is designed to offer patients safe and convenient access to healthcare services online. These Terms apply to all visitors, users, and others who access the Site, including those who use our virtual consultations, prescription services, educational content, or third-party offerings.

2. Not Medical Advice

Content on this Site is for informational purposes only and should never replace professional medical advice, diagnosis, or treatment. Always consult with a licensed healthcare provider before making decisions about your health.

We do not guarantee that use of the Site will result in a specific health outcome or diagnosis. Use of our services does not establish a provider-patient relationship until a licensed provider explicitly accepts you as a patient through proper clinical evaluation.

3. Eligibility

You must be at least 18 years old to use this Site. If you are using this Site on behalf of a minor or as a legal guardian, you are fully responsible for compliance with these Terms.

4. Our Services

MD Direct provides telehealth services, including but not limited to:

• Secure online consultations
• Prescription management
• Patient support and follow-up care

Our services are not a substitute for insurance coverage or emergency medical care. By using MD Direct, you acknowledge that services may not be reimbursed by Medicare, Medicaid, or private insurers. You may direct your prescription to a pharmacy of your choice by contacting support@md.direct.

There is no guarantee of treatment. Providers may decline care based on clinical judgment. Not all users will receive prescriptions.

5. Important State Notices

• Florida: Weight Loss Bill of Rights
• California: Medical Board of California — Complaints: 1-800-633-2322
• Texas: Texas Medical Board — Complaints: 1-800-201-9353
• Kansas: Kansas Board of Healing Arts — Complaints: 1-888-886-7205

6. Your Responsibilities

By using the Site, you agree to:

• Provide truthful, complete, and up-to-date information
• Use the Site in compliance with all applicable laws
• Not interfere with the security or functionality of the Site
• Not impersonate others or provide misleading information
• Maintain the confidentiality of your login credentials, if applicable

7. Intellectual Property

All content and technology on this Site are the intellectual property of MD Direct or its licensors. You may not reproduce, redistribute, or otherwise use content without express written permission.

8. Communication and Consent

By providing your email and/or mobile number, you consent to receive communications from us, including service updates, reminders, and limited marketing messages. SMS consent will not be shared with third parties. Email and SMS are not always secure, and you accept any associated risks.

9. Third-Party Services

Certain services on our Site may be provided by third parties. MD Direct is not responsible for the quality or accuracy of third-party services and does not guarantee any outcomes. All users are advised to carefully review any third-party terms before using those services.

10. Acceptable Use Policy

Users may not:

• Use automated systems (bots, spiders) to extract data
• Attempt to breach Site security
• Upload viruses or other harmful code
• Use Site for unlawful, harmful, or deceptive purposes
• Violate privacy of others or misuse access to medical information

11. Accuracy of Information

We strive for accuracy, but we do not guarantee that information provided on the Site is current, complete, or error-free. Users should verify any critical data or health information with appropriate professionals.

12. Disclaimer of Warranties

The Site is provided "as is" and without warranties of any kind. MD Direct disclaims all express and implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted service or that errors will be corrected.

13. Limitation of Liability

MD Direct shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or inability to use the Site. If you are dissatisfied with any aspect of the Site, your sole remedy is to discontinue use.

14. Indemnification

You agree to defend, indemnify, and hold MD Direct and its affiliates harmless from claims, liabilities, and expenses arising from your misuse of the Site or violation of these Terms.

15. Termination

We may terminate or suspend your access at any time without notice if you breach these Terms. Sections of these Terms that are intended to survive termination will continue in effect.

16. Dispute Resolution

All disputes arising from these Terms will be resolved through binding arbitration in San Diego, California, under JAMS rules. The laws of California govern these Terms.

17. Changes to Terms

We may revise these Terms at any time. Changes take effect immediately upon posting. Check the "last updated" date to stay informed.

18. Governing Law

These Terms are governed by the laws of the State of Georgia, excluding conflict of law principles.

19. DMCA and Copyright Complaints

If you believe content on our Site infringes your copyright, contact support@md.direct with a valid DMCA takedown notice. We respond to valid copyright complaints in accordance with U.S. law.

20. Operation and International Use

MD Direct is intended for U.S. residents only. We make no representation that services are appropriate or legal for users outside the United States.

21. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

22. Entire Agreement

These Terms, along with our Privacy Policy, constitute the full agreement between you and MD Direct regarding your use of the Site.

23. Contact Us

Questions? Please reach out: MD Direct – Privacy & Compliance Team at support@md.direct, or give us a call: +1 (866) 754 5395