Privacy Policy

Effective Date: 04/22/2025

At MD Direct, we believe that trust is essential to providing high-quality health care. This Privacy Policy outlines how MD Direct (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you use our website located at md.direct (the “Site”). Our commitment goes beyond just providing treatment, we are dedicated to supporting our patients with care, clarity, and transparency.

By using our Site and services, you consent to the practices described in this Privacy Policy and agree to our Terms of Use .

1. About Our Site and Services

MD Direct is a telehealth clinic designed to help individuals access prescription treatments, schedule virtual consultations, and receive ongoing support. To serve you effectively, we may collect personal and medical-related information through our Site to tailor your experience and care.

2. Information We Collect

Depending on how you interact with MD Direct, we may collect:

Personal Information

  • Name, contact details, date of birth
  • Health conditions, prescribed treatments, and consultation history
  • Preferred pharmacy and location data

Technical Information

  • Browser, device, IP address, and usage logs
  • Cookies, geolocation data (with your consent), and user behavior on our Site

Communication Data

  • Messages and support requests
  • Email or text communication preferences

We may also collect information from third-party service providers (e.g., pharmacy networks) that help us provide personalized treatment plans and pricing options.

3. How We Use Your Information

We use your information to:

  • Provide safe, efficient telehealth consultations
  • Process prescription orders and coordinate with partner pharmacies
  • Deliver ongoing support, including appointment reminders and care follow-up
  • Customize your user experience based on your location, medical needs, and preferences
  • Enhance our services through analytics and patient feedback
  • Send important updates and (only with your permission) occasional promotions relevant to your care

We do not sell your personal information. Your privacy and trust are foundational to everything we do.

4. How We Share Your Information

We may share your information only as necessary with:

  • Licensed medical professionals and pharmacies involved in your treatment
  • Service providers that help us host, maintain, and secure our Site and systems
  • Legal authorities if required by law or to protect against misuse
  • Marketing partners only if you explicitly opt in
  • Corporate partners in the event of a company merger or acquisition

Text messaging data, including opt-in consent, will never be shared with third parties

5. Cookies and Tracking Technologies

MD Direct uses cookies and tools like Google Analytics to understand how visitors interact with our Site. These cookies allow us to:

  • Remember your preferences
  • Improve site performance and user experience
  • Serve localized content

You can disable cookies through your browser settings, though doing so may affect some features of our Site.

6. Security Measures

We use industry-standard measures, including Secure Sockets Layer (SSL) encryption, to protect your personal health information. Despite our efforts, no digital transmission or storage method is completely secure. We encourage users to avoid sending sensitive data via unencrypted email and to contact us directly through secure channels for support.

7. Your Rights and Choices

You have the right to:

  • Access or correct your information
  • Opt out of non-essential marketing communications
  • Request deletion of your data (where applicable under the law)

To exercise these rights, contact us at support@md.direct.

8. Minors

Our services are intended only for individuals 18 years or older. We do not knowingly collect information from individuals under 18. If you believe a minor has submitted information to us, please contact us immediately.

9. Users Outside the U.S.

Our services are currently intended for users in the United States. If you access our Site from another country, be aware that your information may be transferred and processed in the U.S., where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. Any updates will be posted here with a new effective date. Your continued use of the Site constitutes your acceptance of any revised policy.

11. Contact Us

Our team is here to help, so if uou have any questions please contact us at:

support@md.direct

We are committed to protecting your privacy, helping you feel confident and cared for every step of the way.