Frequently Asked
Questions

MdDirect is a direct-to-consumer telehealth company covering an initial consultation, diagnosis, prescription, treatment and medication prescription with delivery. 

Our process is simple and straightforward. First, you fill a questionnaire,then a medical professional will contact you and prescribe the appropriate medication based on your current condition. Occasionally the process is automated, after the questionnaire, you may receive immediate medication and dosage prescriptions, along with a payment facility.

Unlike other telehealth platforms, MdDirect is 100 percent free to use. We do not charge fees, we only charge for the actual medication prescribed to you.

We do not accept medical insurance programs. We give our patients the freedom to choose the medication they want and need, and not be dependent on a third-party option. We are fully transparent with prices, medications and medical advice to ensure you are getting the best possible medical care without the need to compromise.

Of course. Each of the providers on our platform is licensed to prescribe the medicine that will help alleviate your medical problem.

Yes, you’ll be able to walk in your local pharmacy with the prescription and get the medication. However, drugs at your local pharmacy will likely be more expensive than the ones offered on our platform.

No, we only charge for the medication you purchase.

You will be charged for the medication you order. There is also the shipping fee, which can be waived, depending on the total order amount.

Patient safety is a top priority at MdDirect. All records are securely stored and not accessible by any third parties. Please read our Privacy Policy for more details.

You must be 18 or older to use the MdDirect platform. State regulations require medical professionals to see who they are treating, and you may be required to show ID or provide a photograph.

The MdDirect platform extends its services to patients in 41 states, excluding Alabama, Alaska, Arkansas, California, Hawaii, Louisiana, Mississippi, Virginia and the District of Columbia.

If there are issues with your order, including late deliveries and cancellations, please contact  our support center and we’ll immediately sort the problem.

After completion of your order, it will take 1-2 days to process and dispatch the medication, and you will receive it in 4-6 days.

MdDirect packages are discreet—your anonymity and medical issues are secure.

Yes, you can log into our platform and cancel your active treatment option. You can just as easily reorder it. Ideally, you should consult with us before proceeding with the cancellation, just so we can give you further guidance and counseling.

Federal and State law does not allow medical returns and all sales through our MdDirect platform cannot be returned.