Returns & Refunds Policy
At MD Direct we strive to provide the highest level of quality healthcare which includes access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or product, please reach out to our patient care team at support@md.direct.
Below are our categories and how we can help you after the sale:
Prescription medications
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always login to your md.direct account before your products ship to change your address, method of payment or to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team by email: support@md.direct.
Non-prescription (over the counter) products
MD Direct may accept returns on unopened, non-prescription items up to 30 days after the sale. You will be responsible to pay the return shipping cost and please note that we do not accept COD returns. If you need to return an item, please contact our patient care team support@md.direct. Include your order number, the reason for a return along with the product name. MD Direct reserves the right to deny a return that does not arrive in the original condition it was shipped, or if the products appear to be tampered with or opened. On receipt of the returned product and approved by our MD Direct team, your purchase price will be refunded to your original method of payment.
Lost packages
In the rare case of a package lost in transit, MD Direct will reship your prescription or non-prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate the package, and have it redirected if needed. Sometimes weather problems may delay the package delivery time. We currently do not ship refrigerated products, so your product will not be affected by increased transit time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team support@md.direct.